Middlesex University London: Identity Managed Service
Middlesex University is a large, modern university based in London, with over 30,000 students studying at globally distributed campuses in Dubai, Mauritius and Malta. In addition to this, the university operates a number of joint programmes with UK and overseas based partner organisations.
The University’s Strategic Plan 2012-2017 identifies the need to provide its students and staff worldwide with ‘convenient, reliable 24/7 access to networked resources’. To achieve this aim, the University’s IT Service identified a number of areas where Managed Service partners could assist in the delivery of services. One such area was the delivery of Identity Management systems.
In September 2014, ProofID was appointed to provide a fully managed service for the University’s Identity Management system, which is based upon Microsoft’s Forefront Identity Manager Technology. Under this arrangement, ProofID has taken full ownership of the University’s identity management system, and is responsible for monitoring, maintaining and developing the system in line with the University’s strategic objectives.
Immediate activities have included upgrading the system to the latest release, and extending the service to provide automated provisioning of staff accounts into Office 365. Longer term objectives include development of a robust and resilient authentication strategy to support the University’s increasing adoption of cloud based services.
Bilal Hashmi, Infrastructure Manager explains why ProofID was selected,
“The University’s Strategic Plan provides a clear mandate to its staff to focus on enhancing quality, achievement and satisfaction through the delivery of professional services. ProofID’s Managed Service is ideal for this, as it allows my team to focus on how we will strategically develop the service to address the new challenges we are facing, while having the confidence that ProofID’s team of experts are ‘keeping the lights on’.
“ProofID is able to offer out of hours support for the environment, which is essential given the University’s globally distributed nature. With our many overseas campuses, students and partners it is essential that we have confidence that any major outages can be resolved quickly, and the resolution time SLAs offered by ProofID give us that confidence.”
“We were also impressed by ProofID’s focus on and expertise in next generation identity management technology. We know that we will need to change the way we approach identity management in order to support our services in an increasingly cloud-centric world. ProofID’s expertise in this area will help us adopt cloud services securely and in a seamless manner.”
Tom Eggleston, Managing Director of ProofID adds,
“We are delighted to be working with Middlesex University – which is a very forward thinking, global University. We believe that Universities can dramatically improve the way IT services are delivered to staff and students through adoption of next-generation technologies, and we are excited about helping Middlesex University benefit from this by working together to build a resilient and secure cloud–centric service.”