IAM SUPPORT

COMPREHENSIVE, RESPONSIVE SUPPORT DELIVERED 24X7

NEED TECHNICAL SUPPORT?

TALK TO US

IAM SUPPORT

COMPREHENSIVE, RESPONSIVE SUPPORT DELIVERED 24X7

NEED TECHNICAL SUPPORT?

TALK TO US

Support delivered by the IAM Experts

In a digital landscape which is being increasingly influenced by internet and cloud technologies, identity management is an essential technology that sits at the very heart of modern IT operations.

While it’s an area that requires niche technical skills, these specialist skills are in short supply, presenting many businesses with the challenge of how to manage their identity management requirements effectively and efficiently. An issue compounded by the broad reach of identity management technologies across the whole IT estate, where any misconfiguration or outages can have very serious implications to your business in terms of security and lost productivity.

As identity experts and market leaders, ProofID is perfectly placed to offer highly responsive, expert technical support covering all aspects of your identity management systems. With a team of highly experienced specialist consultants and support professionals, ProofID can provide you with the peace of mind assurance that ANY technical issue can be resolved and normal service resumed as quickly as possible.

In a digital landscape which is being increasingly influenced by internet and cloud technologies, identity management is an essential technology that sits at the very heart of modern IT operations.

OUR SERVICE

Technical Support

Direct access to an accredited support team, providing back-up for an unlimited amount of incidents.

24/7 Availability

Technical support engineers available during normal office hours with optional 24/7 upgrade available.

Self-Service Portal

Access to portal for logging new incidents and/or update existing incidents.

Phone Support

US & UK support team on call 24X7.

Response Time Target

Targeted response times are based on support level and issue severity with a 1 hour response time for Priority One issues.

Service Management

Assigned Service Delivery Manager to manage, review and resolve service issues.

Consultancy Bank

Enable the continual evolution of your identity security environment with optional consultancy hours. Take advantage of our expert identity management consultancy services to implement new requirements, perform systems updates or provide off hours support.

THE BUSINESS BENEFITS

Your 10-point plan for
Workforce Identity

Access to support professionals

Our qualified team of support engineers will partner with you and become an extension of your team.

Global coverage

Support teams located in the UK and the US.

Maximize your investement

Optimize your identity security environment with a focus on long-term technical health.

Vendor agnostic support

Benefit from our close relationships with leading identity security vendors.

NEXT STEPS

Book your free 30 minute discovery call with an identity expert.

SCHEDULE NOW

OUR SERVICES IN ACTION

1.2k users
33 locations

Immedis improves productivity and security with automated workforce identity solution.

INDUSTRY / TechSOLUTION / Workforce Identity

Immedis improves productivity and security with workforce identity solution

5.5K students
2 locations

University of Chichester embraces modern identity lifecycle management

INDUSTRY / EducationSOLUTION / Workforce, Partner & Customer Identity

University of Chichester embraces modern identity lifecycle management

5M users
30M transactions per day

Created a unified customer identity that improves customer experience and unlocks valuable customer insights.

INDUSTRY / Banking & FinanceSOLUTION / Customer Identity

Counting on customer identity to put customer experience first

6.5K users
18 countries

The world’s leading conservation organization sees user experience soar with single sign-on.

INDUSTRY / Non-ProfitSOLUTION / Workforce Identity

WWF sees user experience soar with single sign-on

2M users
50M transactions per day

Modern, flexible, cloud-first identity solution accelerates delivery of digital infrastructure engineering software.

INDUSTRY / TechSOLUTION / Customer Identity

Future-proofing their business with cloud-first identity management

25K users
91 countries

Improved user experience and access security through federation.

INDUSTRY / Banking & FinanceSOLUTION / Workforce Identity

Adoption of ProofID's IAM Managed Service

21K users
100 countries

Reliable access to Office 365, even in the event of a local ISP outage.

INDUSTRY / EducationSOLUTION / Workforce, Partner & Customer Identity

Resilient Microsoft Office 365 authentication

28K users

Federated authentication. Multi-factor authentication. Hybrid cloud model for maximum resilience.

INDUSTRY / EducationSOLUTION / Workforce, Partner & Customer Identity

IT transformation journey

31K users

Linking the university’s HR and student record systems, including user lifecycle management system.

INDUSTRY / EducationSOLUTION / Workforce, Partner & Customer Identity

Future-proof IAM

Federated single sign-on. Move staff and students to Office 365. Integrate workstation logins.

010

INDUSTRY / EducationSOLUTION / Workforce, Partner & Customer Identity

Seamless student & staff experience

18K users
109 countries

Hosted in a Tier-3 UK data center.

011

INDUSTRY / EducationSOLUTION / Workforce, Partner & Customer Identity

Unified, seamless single sign-on

46K users

46,000 users migrated seamlessly with access to over 20 SaaS and 120 legacy applications. Improved user experience and access security through federation.

012

INDUSTRY / HealthcareSOLUTION / Workforce Identity

Modernizing legacy SSO infrastructure

25K users
8K business partner organizations

Each partner / dealer can manage their own user population. Centrally managed access policies.

013

INDUSTRY / ManufacturingSOLUTION / Partner Identity

Replacing custom partner / dealer user management portal

6M customer identities
50K daily transactions

014

INDUSTRY / Banking & FinanceSOLUTION / For Customers

Streamlined experience for insurance customers

MORE THAN IAM SUPPORT

Need bespoke development, professional services or a managed service? Find out how your optimization can benefit.

IAM MANAGED SERVICE

Complete care for all your security needs.

IAM PROFESSIONAL
SERVICES

The end-to-end services to tackle your identity security challenges.

DEVOPS

Tailored identity security solutions at speed.

IAM MANAGED SERVICE

Complete care for all your security needs.

IAM PROFESSIONAL SERVICES

The end-to-end services to tackle your identity security challenges.

DEVOPS

Tailored identity security solutions at speed.

NEED TECHNICAL SUPPORT
OR PRODUCT HELP?

NEED TECHNICAL SUPPORT OR PRODUCT HELP?

Email Us

support@ProofID.com

CALL US

+1 719 284 0277

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COMPREHENSIVE, RESPONSIVE SUPPORT DELIVERED 24X7

COMPREHENSIVE, RESPONSIVE SUPPORT DELIVERED 24X7

Support delivered by the IAM Experts

Support delivered by the IAM Experts

OUR SERVICE

OUR SERVICE

Technical Support

24/7 Availability

Self-Service Portal

Phone Support

Response Time Target

Service Management

Consultancy Bank

THE BUSINESS BENEFITS

THE BUSINESS BENEFITS

Your 10-point plan for Workforce Identity

Access to support professionals

Global coverage

Maximize your investement

Vendor agnostic support

NEXT STEPS

NEXT STEPS

OUR SERVICES IN ACTION

OUR SERVICES IN ACTION

Immedis improves productivity and security with workforce identity solution

University of Chichester embraces modern identity lifecycle management

Counting on customer identity to put customer experience first

WWF sees user experience soar with single sign-on

Future-proofing their business with cloud-first identity management

Adoption of ProofID's IAM Managed Service

Resilient Microsoft Office 365 authentication

IT transformation journey

Future-proof IAM

Seamless student & staff experience

Unified, seamless single sign-on

Modernizing legacy SSO infrastructure

Replacing custom partner / dealer user management portal

Streamlined experience for insurance customers

MORE THAN IAM SUPPORT

MORE THAN IAM SUPPORT

IAM MANAGED SERVICE

IAM PROFESSIONAL SERVICES

DEVOPS

IAM MANAGED SERVICE

IAM PROFESSIONAL SERVICES

DEVOPS

Explore our full potential

Explore our full potential

Identity & Access Management

Identity Governance & Administration

Privileged Access Management

WORKFORCE IDENTITY

PARTNER IDENTITY

CUSTOMER IDENTITY

NEED TECHNICAL SUPPORT OR PRODUCT HELP?

NEED TECHNICAL SUPPORT OR PRODUCT HELP?

Email Us

CALL US

Your 10-point plan for
Workforce Identity

IAM PROFESSIONAL
SERVICES

NEED TECHNICAL SUPPORT
OR PRODUCT HELP?